Payment Policy

This policy regulates payment methods, renewal processes, invoicing, and refund conditions when using Mi Agent software.

1. Fees and Billing Cycle

Software usage fees are calculated based on subscription packages based on the number of features and usage time:

• Monthly Plan: Pay monthly, auto-renew on the same day of the next month.
• Yearly Plan: Pay once for 12 months (usually with discount), auto-renew after expiration.
• Plan Change: Customers can Upgrade the plan at any time. The difference cost will be automatically calculated by the system based on the remaining time.

2. Payment Methods

MiAgent supports 3 main payment methods:

Method 2: Online Payment (Visa/Mastercard/E-wallet)

Pay directly on the website via a secure payment gateway. Service will be activated immediately after successful transaction.

Method 3: Direct Payment at Office

Customers in Hanoi can visit the office for consultation, contract signing, and payment:

• Address: 8th Floor, Mitec Building, Yen Hoa, Cau Giay, Hanoi.
• Working hours: 08:30 - 17:30 (Mon - Fri).

3. Refund Policy

We are committed to protecting customer rights:

• Refund within 7 days: If you are not satisfied with the service within the first 7 days of new registration, we will refund 100% of the cost.
• System Error: Refund corresponding to the interruption time if the error originates from MiAgent server for more than 24h.
• No Refund: For unilateral contract termination before term or violation of terms of use (spam, fraud...).

4. Invoice Regulations (VAT)

• Listed prices on the website do not include 10% VAT.
• To get a VAT invoice, please fill in Tax Code information at the payment step or contact the accounting department within 3 days from payment.
• Electronic invoice (e-invoice) will be sent via registered email.

5. Payment Support

Sincerely thank you for trusting and using Mi Agent services!